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Privacy Policy

Last Updated: 4/11/26

1. About Us

Heilan Coo Co. operates this website through the Wix platform and is committed to protecting your personal information.

Contact details:

2. Information We Collect

When you visit our website or place an order, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Purchase and order history

  • Payment information (processed securely by third-party payment providers)

  • Communications sent through contact forms, email or social media

  • Website analytics and usage data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage customer accounts and enquiries

  • Send order confirmations and updates

  • Improve our website and customer experience

  • Meet legal and tax obligations

  • Send marketing emails where you have given consent

4. Wix Platform

Our website is hosted on Wix.com Ltd. Wix provides the online platform that enables us to sell our products and services.

Your data may be stored through Wix's data storage, databases and general Wix applications. Wix stores data on secure servers behind a firewall.

For more information, please see the Wix Privacy Policy available on the Wix website.

5. Payments

Payments made on our website are processed by secure third-party payment providers such as:

  • Wix Payments

  • PayPal

  • Stripe

  • Klarna (if applicable)

We do not store your full payment card details.

6. Marketing Communications

If you subscribe to our mailing list, we may send you emails about:

  • New wax melt collections

  • Promotions and discounts

  • Product launches

  • Business updates

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

7. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly

  • Improve website performance

  • Analyse visitor behaviour

  • Support marketing and advertising activities

You can manage cookie settings through your browser preferences.

8. Sharing Your Information

We may share your information with trusted service providers including:

  • Delivery and courier companies

  • Payment processors

  • Wix website services

  • Professional advisers such as accountants or legal advisers

We never sell your personal information.

9. Data Retention

We keep personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Comply with legal and tax requirements

  • Resolve disputes

Order records may be retained for up to six years for accounting and tax purposes.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request a copy of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at [Email Address].

11. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

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