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Terms and Conditions

Last Updated: 4/11/26

Welcome to Heilan coo Co.. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

This website is operated by Heilan Coo Co. We sell handmade wax melts and related home fragrance products throughout the United Kingdom.

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into binding contracts.

3. Product Information

We make every effort to ensure product descriptions, photographs, colours, and fragrances are displayed as accurately as possible. However:

  • Colours may vary slightly due to screen settings and lighting.

  • As our products are handmade, slight variations in appearance, weight, and colour may occur.

  • Fragrance descriptions are subjective and individual scent perception may vary.

4. Orders

When you place an order:

  • You will receive an order confirmation email.

  • Acceptance of your order occurs when your products are dispatched.

  • We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

5. Pricing and Payment

  • All prices are displayed in GBP (£).

  • Prices include VAT where applicable.

  • Payment must be made in full before products are dispatched.

  • We accept payment through the payment methods displayed on our website.

6. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Please note:

  • Delivery times are estimates and cannot be guaranteed.

  • We are not responsible for delays caused by postal services, couriers, customs, weather, or events beyond our control.

  • Risk in the products passes to you upon delivery.

7. Returns and Refunds

In accordance with UK consumer law:

Faulty or Damaged Products

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs of the issue.

You may be entitled to:

  • A replacement product.

  • A refund.

  • An exchange.

Change of Mind

Due to hygiene and safety considerations with scented products, opened or used wax melts cannot be returned unless faulty.

For unused and unopened items, you may have the right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations. Return postage costs are the responsibility of the customer unless the item is faulty.

8. Wax Melt Safety

Our products are intended for use only in suitable wax warmers.

Customers must:

  • Keep wax melts away from children and pets.

  • Never leave a wax warmer unattended.

  • Follow all safety instructions provided with the product.

  • Use only as intended.

We accept no liability for damage, injury, or loss caused by misuse of our products.

9. Allergies and Sensitivities

Our products contain fragrance oils and may contain ingredients that cause allergic reactions in sensitive individuals.

Customers are responsible for reviewing ingredient and allergen information before use.

Discontinue use immediately if irritation occurs.

10. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Graphics

  • Text

is owned by or licensed to us and may not be copied, reproduced, or used without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses.

  • Loss of profits, revenue, or business opportunities.

  • Damage arising from misuse of our products.

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Website Availability

We do not guarantee that our website will always be available, secure, or free from errors. We reserve the right to suspend, withdraw, or amend the website without notice.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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