Returns & Refunds Policy

Last Updated: 4/11/26

At [Business Name], we want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully before placing an order.

Returns

Due to the nature of our wax melt products, we are unable to accept returns of items that have been opened, used, or tested unless they are faulty, damaged, or incorrectly supplied.

You may be eligible to return unused and unopened items within 14 days of receiving your order. To arrange a return, please contact us at [Email Address] with your order number and reason for return.

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Photographs of the damaged item(s) and packaging

Once reviewed, we may offer:

• A replacement item

• A refund

• Store credit

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent or provide an appropriate refund.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.

Shipping charges are non-refundable unless:

• The item is faulty

• The item was damaged in transit

• We sent the wrong product

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns of:

• Opened wax melts

• Used wax melts

• Custom or personalised products

• Gift cards (if applicable)

Cancellations

You may cancel your order before it has been dispatched for a full refund.

If your order has already been dispatched, it will be treated as a return and the conditions of this policy will apply.

Allergies and Product Information

Our wax melts contain fragrance oils which may contain allergens. Full safety and CLP information is provided where required.

It is the customer's responsibility to review ingredient and safety information before use. Refunds cannot be provided for fragrance preference or scent strength expectations.

Thank you for shopping with us.

I don't like the smell" is not considered a fault and is not eligible for a refund once the product has been opened. This helps prevent disputes while remaining fair to customers.